Frequently Asked Questions
Everything you need to know about your DIRTEA wardrobe.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region, while international orders may take 7-14 business days depending on customs.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your garments sustainably made?
Yes, DIRTEA is committed to ethical fashion. We use organic cotton and recycled materials where possible, and all our manufacturing partners adhere to strict fair-labor standards.
Can I change or cancel my order?
Orders are processed quickly, but you can request a change or cancellation within 60 minutes of purchase by contacting our support team via live chat.